We are looking for someone who is hard working, respected and well liked; who helps both colleagues and customers have a better experience at their station...
Example jobs under this category:-
Ticket office / Booking staff, Retail, Transport Police, Cleaners, Customer Service, Travel Centre Staff, Station Supervisor, Station Sales Assistant, Station Customer Service, Team Leader, Service Delivery Assistant, Sales Point Assistant, Station Manager, Revenue and Security...
Last years Station Staff of the year was Adrian Suter and London Bridge Team from Network Rail
Shift station manager Adrian Suter and the London Bridge station team did a magnificent job through the night of the tragic events on London Bridge and Borough Market. A decision was made to lock down the station, cancel trains, undertake a full security sweep and provide drinks. Once all the terrorists had been apprehended, the team arranged for a train to let as many as possible continue their journey home.
You can see all past winners here.
Here's how you nominate:
To nominate some one you believe deserves to win this award, first write down in rough what you most admire about the person: cheerfulness, positive thinking, companionship, a person who stands by his/her mates, a person who never misses a day at work, a newcomer who goes out of his or her way to learn and absorb the art of working on the railway. This will help clarify in your own mind why you are going ahead with the nomination.
Next, write down a specific incident which typifies the qualities you know this person has.
Maybe it was a charity event they helped organise, a late night emergency work session put in to help out a colleague. It could be an act of bravery, rescuing a passenger from an incident; or assisting a foreigner or child who had become lost. Put in the approximate date and location.
This can all be done on the nomination page. Please click Nominate Now above to access this.
Finally discuss all this with your manager or director. He or she will need to be happy that the nomination can go forward. If as a manager you are proposing a member of staff do, please, make sure they are fully aware of what you are up to and that he or she agrees to be nominated.
RailStaff will contact the person being nominated to check that they are happy to go into the final list being put forward to the judges.
At any stage of the process feel free to contact RailStaff. We can help with advice on how to draft a nomination.